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ZoomInfo Reviews, Use-Cases, Pricing | Cuspera.
We use cookies for analytics, personalization, and ads. ZoomInfo has a consumer rating of 1 star from 61 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about ZoomInfo most frequently mention customer service and free trial problems. ZoomInfo ranks 43rd among Recruiting sites. This company does not typically respond to reviews. Most of the information on their site if made up or just inaccurate.
They waste time for legit business people who are trying to make a living finding the right people to contact and help solve challenges. As a salesperson I know its frustrating to hear from 40 people a day but its worse when ZoomInfo has you calling the wrong people forcing them to take 40 calls a day. They are terrible for sales and I am thinking only trash companies use them. Totally useless, there's a company with a similar name in another country and they've listed a bunch of employees as being under my company with email addresses that are just assumed to be under my domain.
Took a month to hear back from them, then they said they would fix it right away, it's 2 weeks later and there's another fake employee there. I'm sure these are just some guys with a server in their basement somewhere! We're a small firm that thought ZoomInfo could let us grow and cast a wider net. After one year of using ZoomInfo, we can attribute maybe one client to it.
Why are the rates so low? I'm guessing companies listed on ZoomInfo are either flooded with emails I mean, all ZoomInfo subscribers emailing the same people.
We tried pleading with them to let us out of the contract, but they were adamant that this is impossible, even after we explained that the pandemic basically has almost bankrupted us and we simply cannot afford them. Right now we have another year to pay, we'll try pleading with them another time but I doubt we can solve anything. Seems borderline unethical, but definitely not a customer-friendly organization.
Tip for consumers: Be very careful before signing their contract. They also close any opportunity to opt out of auto renewal months ahead of the subscription expiration date. Products used: ZoomInfo sales intelligence platform. Their product did not generate any new customers; we were not interested in renewing. I was asked by my boss to look into this organization, so I expressed interest on their site. I was then called times a day, often 3 times in a row, and emailed twice a day.
On the 4th day I answered a call and asked not to be contacted over the phone again. I was still contacted repeatedly. I'm currently blocking every number of theirs I can find.
I was planning to use Zoominfo's service, but their sales tactics have sent me away. I will look for one of their competitors in order to not support this kind of harassment.
I don't know who that works on, but it will not work on me. Tip for consumers: Don't support this business. ZoomInfo's contract is nothing short of predatory and contains a auto-renewal two-months before the term ends.
We made the mistake to call the rep and say we didn't wish to renew but we were told that wasn't good enough by a written collection later 3 months later.
Had to be in writing yep it did say that. We paid in advance for a year and stopped using the system early because the data was not useful to us.
We serve homeless shelters with donated dollars and now we're sending thousands of dollars to these people and their lawyers and collectors. Imagine telling these shelters your contribution won't be coming this month.
Don't get involved with these people. This is not a company but a money scheme of a company. I learn my big lesson with them and so help me God! They overcharged me and even though i asked them numerous times to cancel the contract they refused to do so and wanted me to pay just two hours after asking them to cancel. Then they promised I would pay in installments but contract force i had to pay in full. Worse of all i did not want to renew contract and in the system shows auto renew.
And sent the amount to collections forcing that i have to pay for a service i have never used. Products used: they did not have all that they promised to have. Found my company information on their web site but there was a CEO whom I have never heard of listed to my company. Looks like a site for people or wanabes to try an puff themselves out. Tried to contact this web site, they sent a link for support that dose not work.
A human did answer the phone and send a link that also does not work. I am a small business owner and was engaged by a sales person from Zoominfo, she appears sincere and nice and understand what I needed, she pitched the system and then negotiated a contract that appeared to later when I found out was not what I wanted and it was expensive.
As I was passed on by another colleague, he was really rude and did not listen to what I wanted but let me signed another contract which was more expensive. Then they scheduled an IT person who was rude and only gave me 15 minutes waiting time I was late but he could have waited to consult me as there was a time difference , he never followed up.
After 6months, the asked their Lawyers to threatened me to pay for the 2 years contract. These people remove your listing than put it back up three months later.
And you have to have access to your old email address at work to ask to have it removed Thel also defraud their clients by willingly selling outdated or incorrect information and claiming it is new. Stay away from this company. They are extremely high pressure, rude, and just overall a poor product. A client contacted me today about misinformation posted on Zoom Info.
About my company. Derogatory remarks about both the principals and fabricated financials that we have no idea about where this information could of been derived, Obviously fabricated. You may ask yourself why this is the only review site to show all negative reviews -- spend 15 minutes checking Zoominfo's reviews on G2 and it's clear they are paying for thousands of fake reviews, if not generating via bot.
Image attached You can also tell the reviews are fake by: the same repeated phrases over and over, inaccurate info several reviews just call it Zoom , the poor and broken english time and time again, and the fact that almost EVERY positive review has a source of "invitation by the seller. They all give it 1-star. This is an elaborate scheme by Zoominfo to hide the legitimate 1-star reviews.
This company is so fraudulent and a total scam. It's illegal to pay for or produce fake reviews to mislead consumers. Props to sitejabber for apparently having way more stringent qualification to screen out fake reviews. We should all report them to the FTC. I signed up for a free trial.
Didn't get a free trial. I got called by a dude who wanted to set aside 15 minutes for a videoconference meeting. I agreed to it as I was curious about ZoomInfo.
Well, between then and the time of the appointment, I looked them up. No thanks. So I emailed to let them know I was canceling the meeting. The guy called me from a spoofed number that matched my cell's area code. Not a ZoomInfo corporate number mind you, a spoofed number close to my cell. I usually regard those as spam, so I sent it to voicemail. Asked about rescheduling.
I said, "So you call someone who's business you want from a spoofed number? Thanks but no thanks. Haven't heard from them since. But given the reviews here, I am guessing I might be harassed throughout the week. Not professional. He also had no idea what my position was at a hotel Corporate Travel Sales Manager but insists that thousands of hotels use them. If plenty of hotels use you it's mainly for leads of corporate travelers to try and secure business.
He didn't even bother to show me how the platform worked and instead ended the call abruptly saying let's not waste anyones time. Horrible sales and customer service. Quite a joke. Zooming gathers incorrect information on business revenue, business addresses, employee names, and more. It is all wrong. They are a complete joke and should be shut down. It should be illegal to do that they do.
Someone needs to lock them up. I made the mistake of signing up for a free trial. Don't do it! They hound you on the phone constantly. Call after call from different numbers.
- Zoominfo user reviews
DiscoverOrg | Reviews | Better Business Bureau® Profile - User Review Highlights
Industry: Computer Software. ZoomInfo has been around long enough to have an extensive amount of data around prospects and has made prospecting so effortless. Industry: Staffing and Recruiting. My experience with ZoomInfo has been solid. There have been some bumps, but when I communicated my experience and dissatisfaction with them in an appropriate way their team acted appropriately and reasonably to accommodate my concerns. They have a strong customer service team, and I would recommend this product to anyone looking to utilize a system like this who is willing to spend the money.
ZoomInfo is a very solid product and their service offerings are ever-expanding. I think they realize that they have been the major player in the market for a while now, however the market is starting to catch up, so they are adding new features, focusing on what their customers want and features they will utilize in order to offer them or better product and more streamlined system. The system is very expensive and the data accuracy is not the best. These are really my only two complaints.
Although they are big ones, you will find the same issues with data in any provider you go to, no matter their claims. Some will be better than others, but then they will be lacking in other areas. Time used: Less than 12 months.
My overall experience with Zoominfo across 2 engagements has been poor. The DB quality is bad. The integrations between their different products is weak. Zoominfo has a ton of features covering a broad swath of what's needed in a modern martech stack.
Generally the quality of Zoominfo as a whole is poor. They have their huge range of features Their main contact database is often inaccurate with poor data Company size: 1,, employees. Love it. I swear by this tool and rate it higher than its competitors. I work in technology staffing sales and this tool has been the best for souring new and existing clients.
Love that you can customize you search by title, location, company, location and filter it to get a very narrow list of leads. It usually has the most updated list of contacts so you can use that list to cross reference with what you have and it provides you direct phone numbers and email. Love that it gives both! You have a max amount of names you can extract monthly onto an excel. It has been a great product for us - that has helped us in getting leads and carrying out lead nurturing campaigns.
The chrome extension helps us reveal the main prospects we should be focusing on whenever we visit a website. They are very easy to use, the user interface is nice. It is easy to get the data based on different personas and contact the leads.
The buyer intent feature have been the best one for us as it helps us locate the ones which are interested in buying our products - Helping us to set our prospect priorities. Reviews of zoominfo made us choose the product but unfortunately we are not completely satisfied as our email health reputation is in danger due to high bounces. Overall I like ZoomInfo. I selected them because of prior experience and its brand recognition.
That being said, while they offer a lot of capabilities and products, specializing in one area is just not their M.
Because of that, competitors who focus on providing one service i. They are the essence of "comfortable," which may or may not be the most important factor when deciding on your overall tech stack. The continual acquisitions to improve their product and company. The accuracy of their contact data is pretty good. Their company data is really good.
Integration with Salesforce is pretty straightforward. Lots of features and capabilities to choose from. Customer support takes a long time. Their contact data is not always up to date especially with linkedin. Enrichment feature has been failing recently. They included other products which we were also in the market for Industry: Financial Services. ZoomInfo allows endless, accurate, quality prospecting for the sales process. It is frequently updated, kept sharp, and easy to use.
I like the additional browser extension which allows you to search for contacts real time on whatever internet page you are on. Sometimes it slows down my computer. Sometimes contacts and company pages are outdated and inaccurate. Luckily, you can submit a ticket for internal review to check on the status of a contact and see up to date information. Industry: Marketing and Advertising.
Receive real-time streaming buyer intent signals to be the first company to contact the lead and win their business. Industry: Information Technology and Services. Zoominfo has been an incredible resource. I have implemented at 3 different sales departments and will continue to require it as part of my sales tool set. I was surprised to find that in outing previous contact databases for Zoominfo, the company was paying about the same, if not more, for databases of half the size and little-to-no direct contact info.
The accuracy of the data. Zoominfo has more direct dials, including cell phone numbers and desk extensions, than any contact database on the market. Zoominfo has very detailed data across all firmographics, but their employee count for small businesses between employees is often inaccurate. For instance, in populating a list of companies with 10 or more employees, a lot of those person companies may only have one or two Not a big deal, in considering their accuracy for companies with over 20 employees and all the other pros.
It use to be a 'steal', but the pricing has continued to increase since Discoverorg purchased it. Still a very reasonable price for it's value, but it is becoming frustrating as the costs continue to increase significantly.
Rainking does not have the same depth for contacts. It has extensive contacts within IT departments and identifies c-level contacts at a lot of companies, but not nearly as extensive of a database. Worth considering if only targeting IT professions.
Has the same comparable level of direct contact info and a cool feature for viewing department diagrams for hierarchy of employees. For reasons stated above. Zoominfo has far greater direct contact info. Insideview is comparable for emails although not as accurate , but can not be compared for direct phone numbers they mainly only provide company phone.
I don't know what I would do without Zoom. This came up at our company conference. A necessity for remote work. Zero qualms. I used to experience some issues with recordings, but they seemed to have fixed that as I haven't experienced that in months now. If ZoomInfo can't find it, I don't think it exists. Apollo doesn't give you as many credits and I found most of the information they gave wasn't accurate. Overall it has been helpful as a sales rep that is looking for leads and info about the contacts.
The information needs to be better though. Linkedin has helped more in some cases. I like that the software is easy to use and manage contacts. Its set up is nice and the advanced search tools are nice. It overall has been a pleasant experience. The chrome extension has also been helpful in my hunt for new clients.
I dislike that the information is outdated. Its a good starting point but I wish they would scrub the lists better or at least allow users to suggest adding contacts etc.
ZoomInfo has the largest database of companies, contacts in the USA, it helps our sales team, who are working with the US, to get relevant contact information and most importantly, the tool helps us to get direct dials.
Software is very easy to use, it integrates with all of the most popular sales technology tools like Salesforce, Linkedin, Outreach and etc. The best thing about Zoominfo is their largest database of companies, contacts in the United States.
Like with all similar tools, sometimes data is inaccurate, outdated or there is no data at all. Moreover, their support is very slow and not very helpful. Moreover, the data quality in Europe is poor, we need to use another tool Congism for Europe.
Hello, Thank you for your review and feedback on ZoomInfo. We always like to hear from our customers and we value what you have to say.
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